Warranty and Refunds

Covered

• An account that, checked inside the warranty window on its listing, will not open with what was delivered, is frozen, or asks for a verification you cannot complete.
• An account whose format, number country or age is not what the title says.
• A paid order with no delivery, or a double charge.

Time limit

Tell us before the warranty window on the listing closes, counted from the moment of delivery. Open each account as soon as you have it.

Remedy

Another account from the same listing. When that listing has nothing left, or nothing was delivered, the order amount is refunded.

Growth orders

Open a ticket if a growth order never starts or stops short of the quantity. We chase the delivery service; the order is then completed, or the undelivered part is refunded. Drops after completion are refilled only on Premium, inside the refill window of the service that filled the order.

Not covered

• Bans or freezes after mass messages, mass invites or bot activity.
• A code page that was not used in time, or files altered before the first sign-in.
• Growth orders stopped because the channel went private or the post was deleted.
• Late claims, and orders under a chargeback.

How to claim

From your order page, open a ticket with the phone number or link concerned and a screenshot of what Telegram showed, or email support@buytelegram.net. Replies come in the ticket.